What Clients Say About Our Property Management

What Clients Say About Our Property Management


I just wanted to send you a quick email to thank you and Meagan for your excellent care in managing our property in South Yarra. We are so impressed with Meagan’s professionalism and service. She is always so prompt in answering any queries and actioning anything that requires attention.

We really did not know what good property management was until we started with your company. Mike and I would like to wish you a very Merry Christmas and a Happy and Healthy New Year.

Warmest Regards,

Karen and Michael McLeod

 

Having owned a number of different investment properties, I have had dealings with numerous estate agents and property managers over the years.

My experience has been that most estate agents are focused on the selling of properties and while you might get the “red carpet” treatment as a buyer or seller, this quickly changes when you are a landlord. Rentals are seen as step into sales at most agencies, and on several occasions we would find someone willing to appropriately manage our property, only for that person to be moved into sales.

The other problem at neighbourhood estate agencies is that rental managers usually have many hundreds of properties so even the most conscientious manager can give your property only a little time.

The approach at Property Management Melbourne is completely different and extremely refreshing. Meagan Rossiter has handled my properties and she is by far the best property manager I have ever worked with. She understands the market as well as the needs of both owner and tenant. She has found several tenants for my properties and on all occasions I have been extremely happy with the tenants and also the level of rent.

When there have been maintenance issues Meagan has found quality, professional tradesmen and no job has required re-work. On one occasion when the tenant caused the maintenance issue, she worked with them to resolve it, without cost to myself.

Having lived overseas for the past 12 months I could completely relax about the Melbourne properties, knowing Meagan would look after them.

I would not hesitate to recommend Property Management Melbourne and Meagan to anyone seeking a managing agent.

Sean Carroll

 

We want to thank you for looking after our Hawthorn rental property so well. We have appreciated the care you have taken over every detail of the rental agreement and the follow up required once the agreement was in force. We also wish to commend you for the very professional way in which you have safeguarded our rights, and have guided us in the proper treatment of our tenants.

Being absent landlords is always fraught with concern and worry, as we found out when dealing with other agents. Other agents take their management fee, but do not want to accept the responsibilities that go with it. This has never been our concern with you. Your follow up on every detail has been exemplary, and we are very grateful that our property is still in sparkling condition two years after you took over management.

It is not in our interest to retain the property any longer, but we would have no hesitation in asking you to manage any other property we may have in the future. We are very happy to recommend your services.

Jean & Paul Clark

 

Thanks so much for all your help in 2008; you’ve been great with following up everything for Malvern and all our other properties. It’s great to know we’ve got someone like you looking after everything in such a reliable, diligent and professional way. We appreciate all you do very much. It makes our life so much easier.

Paula Goldsack

 

Meagan, thank you for your infinite patience, good humour and professionalism. We have appreciated it very much!

Carolina & Ian Harris

 

As you are probably aware, over the last few weeks Meagan has taken over the management of our property in Taylors Hill. This note is to let you know that I have found Meagan very pleasant to deal with and is a great source of information and knowledge.

She is always prepared to help and is extremely efficient and reliable – I cannot praise her enough, she is brilliant! I look forward to Meagan managing more properties for us in the future.

Helen T, Melbourne

 

We have been pleasantly surprised in our dealings with API. Toby and Meagan have proven to be professional, efficient and courteous. We would not hesitate to recommend their services and will be enlisting their services for all our future properties.

Shaun and Linda Anderson, Melbourne

 

I have dealt with other property investing organisations in the past and had mixed experiences. However, with the winning team at API I have had nothing but professional, efficient and friendly service.

Toby provides a no fuss, straight forward approach to finding the right property to invest in and knows the suburbs he focuses on very well. He is very ably supported by Meagan who does an excellent job to attract and identify high calibre tenants to match the high quality property and then ensures that she regularly communicates back to the owner so you have peace of mind that your property and your tenant are in good hands.

Campbell and Samantha, Karratha WA

 

I deal with 11 property managers and you have been the shining star of them all.  I admire your tenacious system of follow ups and your timely attention to detail; it’s been such a pleasure working with you.  I hope all the landlords appreciate your service.

Farewell.

Warm regards

Caroline S, Melbourne CBD

 

Hi Meagan,

Thanks for your quick reply, much appreciated.

I’m not sure that I ever had the chance to thank you for your services prior to us selling our Melbourne apartment. Dan and I were always very happy with your management of our property, it was always extremely professional and prompt and we were very appreciative in particular of your handling of the cessation of our lease with corporate keys who turned out to be poor tenants. So thank you Meagan.

Our experience of property managers in Perth has been disappointing and if you know of anyone in perth that you can recommend we’d be most appreciative.

all the best

Ana, Perth W.A.

 

Hi Meagan

Thanks so much for your email and for everything you have done during the lease of my apartment.

I have dealt with many property managers over the years and you stand heads and shoulders above all of them with your professionalism, friendliness, knowledge and willingness to action things quickly. It’s very rare to find someone like you!

I will definitely look any opportunity to refer people to you or be back if we purchase an investment property again!

Thanks and to you and Toby.

All the best,

Lauren J, Newport Victoria

 

I would like to extend my sincerest appreciation to Meagan from Property Management Melbourne for the outstanding professionalism and service she offers in managing my rental property in Melbourne.

As an interstate landlord you are totally reliant on the diligence of your property manager to perform regular inspections, maintain tenancy leases and attend to urgent matters arising. Meagan is the epitome of prompt, she is very efficient and has excellent communication skills to keep you informed that all matters are being smoothly dealt with. She understands the needs of both tenants and landlords and works to keep both parties happy.

I have confidently recommended Meagan and Property Management Melbourne to all my friends seeking an excellent Property Manager in Melbourne and would not hesitate to use your services for future rental properties.

Vernon Williams

 

It is with pleasure that I submit this review/testimonial for the great staff at Property Management Melbourne.

Having owned several rental properties and dealt with many “Rental Managers” over the last 20 years, I feel I have experienced both mediocre (you’re just another client) to the very best service, this best service has been constantly delivered by all the staff at Property Management Melbourne.

I’d like to give three examples to highlight this service from three different staff at Property Management Melbourne.

The friendly greeting on every phone call to the office (and over the past 15 years there have been plenty of them!) – to the point where Natalie actually knows who I am, by the way I breathe on the phone – true story!!

Watching Chelsea grow and flourish in her role from her beginnings where I was actually worried about her, as to how hard she was working. So well done Chelsea, but please as well as looking after your clients, you have to look after yourself.

To Toby – a man that talks straight and backs it up on every occasion, a man that doesn’t let his ego get in the way, a man that actually presented himself at an auction of my rental property on a busy Saturday morning for himself, but made the time to support me through the auction. By the way it was another agent selling the property – so that makes his appearance even more special. Enough said!

Peter Dam

 

I have been using PMM to manage my investment property since 2010. The staff are always friendly, responsive and efficient. Their systems for providing information including rental statements, financial summaries and inspection reports work very well. They are also able happy to manage all aspects of the rental from regular payments to sourcing trades people for occasional repairs. I highly recommend PMM.

Paul O’Connell – Buteyko Health & Breathing