As always we strive to provide our clients with the highest level of customer service. We are pleased to announce that we have implemented an electronic document filing system to ensure that all of our records are protected for years to come.
The new filing system will allow us to provide our clients with new and exciting features which will include:
Speed – Owners: you will now be receiving your rental statements together with invoices via email on the same day we process them in our office. As these documents are now in electronic format it is even easier for them to be saved and emailed to your accountant if you need to.
Security – Our new filing system will be backed up every day! In the case of a disastrous event ALL documentation pertaining to your investment will be protected giving you greater peace of mind.
Going Paperless – We are committed to being kinder to our planet and reducing the paper, envelopes, printer ink etc. that comes with running a busy Real Estate business.
In addition, over the next several weeks we will be implementing Online Owner and Tenant Portals. The Portals will be accessible from our website and will allow Owners and Tenants to:
- Log into the portal via our website using a secure username and password
- Access your property information 24 hours a day, 7 days a week
- View important property data and financial data anytime
- Download your statements and documents
- Directly contact our business from the portal
- Recover your login details if you forget
We anticipate you will be pleasantly surprised at the efficiency this change will make!
For more information, please contact our office on (03) 9533 2255.